Quick Answer: Why Isn’T My Shaw Internet Working?

How do you diagnose a bad modem?

How to Tell if Your Cable Modem is BadWhen to Know a Cable Modem is Bad.

If your internet seems to be having a problem, it’s best to start with the easiest potential solutions first.

Check the Diagnostics.

Try Unplugging and Re-Plugging.

Try a Wire.

Check for Outages or Billing Errors.

Plug in Somewhere Else.

Try New Cables.

Attempt Multiple Devices.More items…•.

How do I test my modem?

To view the status of your cable modem or modem router initialization:Launch a web browser from a computer or mobile device that is connected to your network.Enter your cable modem or modem router’s user name and password. The user name is admin. … Select Cable Connection. The cable connection information displays.

How can I fix my modem without Internet?

Troubleshooting StepsCheck the network icon (or wireless connection settings) to see if you have Internet access. … Check for changes to proxy settings.Check the network cables if your computer is wired to the router.Reset your router.Check your firewall or security software.More items…•

Why is my internet not working even though its connected?

To identify router problems, connect other devices like your mobile phone to the WiFi and see if it works. … On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself. One good way to fix the router is to restart it.

How do you tell if it’s your router or modem?

Identify your home’s WiFi Router. If you are unsure which device is which on your home network, follow the steps below. Trace the telephone or cable wire from the wall plate to the first device in the chain. If this device has visible antennas or multiple ethernet ports, you likely have a combination modem and router.

How do I fix my modem not online?

How to Reboot Your ModemUnplug the power cord from the gateway or modem and remove any batteries.Wait 60 seconds, and then reinsert any batteries and reconnect the power cable.Wait at least two minutes to allow the modem to power up. … Check your internet connection to make sure it’s working.

How do I fix Internet problems?

You can stop when you resolve the issue(s) you are having.Check the network icon (or wireless connection settings) to see if you have Internet access. … Check for changes to proxy settings.Check the network cables if your computer is wired to the router.Reset your router.Check your firewall or security software.More items…

How do I fix bad Internet connection?

Check your speeds (and your internet plan)Give your hardware the universal fix.Know your hardware’s limitations.Fix your wifi signal.Turn off or limit bandwidth-hogging apps.Try a new DNS server.Call your internet provider.Optimize your web for a slow connection.More items…•

Why isn’t my Shaw internet working?

Restart the modem Many WiFi issues can be corrected by simply restarting your modem. The quickest way to do this is online using My Shaw. … Reconnect the power cable to the modem. When your WiFi network appears in the list of available networks on your device, try connecting to it to see if it works.

What do I do when my modem is offline?

What should I do if my network is offline?Check your modem’s Internet connection.You can check if your modem is connected to the Internet by connecting a device to the modem and seeing if you can still access the Internet .Restart the router to make sure it isn’t causing the issue.Make sure that your Internet service provider (ISP) connection is active.More items…•

What to do if Internet is not working?

General troubleshooting tips for Android devicesOpen your Settings app “Wireless & networks” or “Connections”. Depending on your device, these options may be different.Turn Wi-Fi off and mobile data on, and check to see if there’s a difference.If not, turn mobile data off and Wi-Fi on and see if that works.

How do I get my modem back online?

Unable to Access Internet – Top Five Steps To Get Back Online NowCall your Internet Service Provider (ISP). The first step is to rule out any area-wide problems with your ISP. If all is well, proceed to step two to check your infrastructure.Reboot your network bridge. Find your cable/DSL modem or T-1 router and power it down. … Ping your router. Try to ping your router’s IP address.

Why is my modem not working?

Make sure the Ethernet cable connection to your modem (and the connection between your modem and router, if applicable) is not loose or accidentally unplugged. Step 5: Reboot your cable modem or your phone modem. … Unplug the power from the router for 5 seconds, and plug it back in.

How do I know if my cable modem is going bad?

How to Tell if Your Cable Modem is BadWhen to Know a Cable Modem is Bad. If your internet seems to be having a problem, it’s best to start with the easiest potential solutions first. … Check the Diagnostics. … Try Unplugging and Re-Plugging. … Try a Wire. … Check for Outages or Billing Errors. … Plug in Somewhere Else. … Try New Cables. … Attempt Multiple Devices.More items…•

How do I reset my Shaw WiFi router?

Locate the small pin-hole reset button located on the back of the Shaw wireless modem. Push and hold this button down for 30 seconds with a paper clip or pen, then release. This will cause the modem lights to begin to flash, and after a few moments, the modem will come online.